FHOM: Factor Humà,
Organitzacions i Mercats

Artículos en Revistas JCR-ISI

Chicu, D.; Ryan, G.; Cross, C.; Pàmies, M.M. (Forthcoming) “Exploring the Influence of the Human Factor on Customer Satisfaction in Call Centers”. Business Research Quarterly.

Chicu, D.;Valverde, M.; Ryan, G. (2016). The Service-Profit Chain in call centre services. Journal of Service Theory and Practice, Vol. 26, No. 5, pp. 616-641.

Artículos en Revistas no JCR-ISI (últimos 10 años)

Chicu, D.; Ryan, G.; Valverde, M. (2016) Determinants of customer satisfaction in call centres. European Accounting and Management Review Vol. 2, No. 2, pp. 20-41.
• .

• Pàmies, M.M.; Ryan, G.; Valverde, M.; Hernández-Maskivker, G.; Chicu, D. (2016). University Student plagiarism in the digital age and the professors’ role in detecting and reporting. Dark Sides of Business and Higher Education Management. Business Expert Press. ISBN:978-16-3157-566-2.