Profile Curriculum Work in Progress Publications Projects Teaching

Work in Progress

  • The service profit chain in the call center sector (with M. Valverde and D. Chicu)
  • Cultural aspects of waiting for services (with M. Valverde and M.M. Pàmies)
  • The role of consumer in waiting for services (with M. Valverde and M.M. Pàmies)
  • Talent management in medium sized enterprises (with H. Scullion and M. Valverde)
  • Student plagiarism in higher education (with M.M. Pàmies and M. Valverde)
  • Alternative perspectives of waiting for services (with M.M Pàmies and G. Hernández-Maskivker)
  • Ethical Consumer Identity Construction from a Social Identity Approach (with Eleni Papaoikonomou and R. Cascón-Pereira)