Grup reconegut per la Generalitat de Catalunya 2009 SGR 667

Representant del Global Call Center Project

Presentation

The multidisciplinary group FHOM (Human Factor, Organizations and Markets) is located in the Department of Business Management at the URV.

The research of FHOM focuses on the study of organizations and the impact of management practices have on workers, consumers and the general public.

The main lines of research undertaken as a group in recent years focus on the service sector, especially in environments mediated by information technology and knowledge (e.g, call centers), the tourism, health and public sectors.

 

foto grup